Customer Relations Representative - State Farm Agent Team Member
Full Time • Hagerstown, MD
Benefits:
- 401(k) matching
- Competitive salary
- Paid time off
ROLE DESCRIPTION:
Expected start date: December 2025. Please do not call in, text in or walk into the office related to this position.
This job description does a great job of telling you what we need, but not about who we are. Check us out on facebook.com/myagentlauren to get to know our office. We are looking for a positive and bubbly team member to join our small team. This position is in office in Hagerstown, Md and not remote.
Expected start date: December 2025. Please do not call in, text in or walk into the office related to this position.
This job description does a great job of telling you what we need, but not about who we are. Check us out on facebook.com/myagentlauren to get to know our office. We are looking for a positive and bubbly team member to join our small team. This position is in office in Hagerstown, Md and not remote.
As a Customer Relations Representative - State Farm Agent Team Member with Lauren Brenneman - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
- Establish customer relationships and follow up with customers as needed.
- Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
- Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
QUALIFICATIONS:
- Dedicated to customer service
- Able to effectively relate to a customer, answer their questions, and anticipate their needs.
- Excellent communication skills to assist customers and coordinate with other agency team members
- Proactive in problem-solving
BENEFITS:
- Hourly pay plus commission/bonus
- Growth potential/Opportunity for advancement within my office
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
Compensation: $37,440.00 - $50,000.00 per year
My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Hagerstown, MD and help customers with their insurance and financial services needs, including:
- Auto insurance
- Home insurance
- Life insurance
- Retirement planning
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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Make a difference in your community every day
Gain confidence and grow your career
Earn benefits and rewards that are second to none